Below please find the May 2024 Florida Department of Health, 9-1-1 Public Safety Telecommunicator Certification Study Guide and Instructor Resource Manual.
The state certification exam will reflect these materials effective August 1st, 2025.
The quizzes and worksheets you know and love are being updated to reflect the new and improved study guide and instructor manual. Stay tuned!
If you have resources that you've created and would like to share, please send them over to our Training Committee at Training@FloridaAPCO.org
Check out our 911 PST Training Program page for information on the updated curriculum. The state exam will reflect these materials effective August 1st, 2025.
Additionally, the quizzes and worksheets you know and love are being updated to reflect the new and improved study guide and instructor manual. Stay tuned!
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